Terms and Conditions

Last updated 18 September 2026

These terms cover the services iFansy Limited, trading as Waiting Agency, provides to clients, and the use of waitingagencygift.com. By engaging us you accept them.

1. What we provide

Social media marketing services: strategy, content planning and production, publishing, community management, paid social campaigns run on your own advertising account, and reporting. The exact scope is whatever the written quote or statement of work says, and nothing beyond it is included.

We sell our time and the work it produces. We do not sell software, we do not sell contact lists, and we do not send bulk mailings on your behalf.

2. Quotes, fees and payment

• Every engagement starts with a written quote: what is included, how long it runs and what it costs.
• Retainers are invoiced monthly in advance. Projects are invoiced as the quote states, which is usually part at the start and the rest on delivery.
• Invoices are payable within 7 days unless the quote says otherwise. Work may pause on an overdue invoice.
• Advertising budgets are not our fee. They are spent on your own account, in your name, and never pass through us.

3. What we need from you

Access to the accounts we are to manage, the material and approvals we ask for, and an answer within a reasonable time. Work that waits on you may move the dates, and we will say so rather than quietly slip.

4. Your content and ours

Everything we produce for you becomes yours once it is paid for, and you get the files in their original quality. Anything we bring with us, such as our templates, internal tools and working methods, stays ours. You confirm that the material you hand us is yours to use.

5. What we do not do

• We do not promise a number of followers, a rate of growth or a return on advertising spend, because no honest agency can.
• We do not buy followers, likes or engagement.
• We do not post anything illegal, hateful, or anything that breaks the rules of the platform it goes on.
• We may decline or stop work that would break those rules, and say why.

6. Ending the engagement

A retainer runs month to month and either side may end it with 30 days written notice. Work already started is finished and invoiced. A project may be stopped at any time, and what happens to money already paid is in the refund policy.

7. Confidentiality

What you tell us about your business stays between us, and the same applies the other way. This survives the end of the engagement.

8. Liability

We do the work with reasonable skill and care. Where the law allows us to limit what we owe, our total liability for any engagement is capped at the fees you paid us for it in the three months before the problem arose. Nothing here limits liability that cannot be limited by law, including for fraud or for death and personal injury caused by negligence. We are not liable for a platform changing its rules, suspending an account or losing data on its own systems.

9. Law

These terms are governed by the law of the Hong Kong Special Administrative Region, and its courts have jurisdiction. If a court finds one clause unenforceable, the rest stands.

10. Changes

We may update these terms. The version that applies to your engagement is the one in force when the quote was accepted, and a material change is sent to you in writing.

Contact